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City Departments - Department of Water Works
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Staff

Randall E. Russell
Superintendent


James L. Kintzele Jr.
Filter Plant Superintendent
Ronald Plamowski
Office Manager/Accountant
Richard G. Collins
Distribution Superintendent

Our Services
To provide quality and reliable water service to the citizens of Michigan City and surrounding areas, at reasonable rates.

Reference Documents

Water Quality Inquiry-Emergencies
Department of Water Works
Filtration Plant
111 Lake Shore Drive
Michigan City, IN 46360

voice: (219) 872-4430
fax: (219) 873-9323
hours: 24 hours daily

Billing and Service Initiation
Department of Water Works
Main Office
532 Franklin Square
Michigan City, Indiana 46360

voice: (219) 874-3228
fax: (219) 874-1433
hours: 8:00AM - 4:30PM - Monday-Friday

Construction Information
Department of Water Works
Distribution Center
701 Grand Avenue
Michigan City, IN 46360

voice: (219) 874-6683
fax: (219) 874-8064
hours: 7:00AM - 3:30PM - Monday-Friday

For more information on the appointed board
supporting this department, click here.

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Pay Your Bill Online or By Phone

Michigan City Department of Water Works is pleased to offer customers two quick and easy ways to make Utility account bill payments by credit card (VISA, MasterCard and Discover), debit card and e-Check. Paymentus Corporation is a third party automated payment service that accepts Visa, MasterCard, Discover, and e-Check.

You can pay your bill anytime, 24 hours a day 7 days a week

Paymentus will charge a $2.50 convenience fee
for each transaction up to $100

Multiple transactions may be made

Warning: If incorrect bank information is entered the Utility will not receive your payment. This will result in a charge to your account and you may also incur late fees.

1. By web payment: Click on the Pay Your Bill button and you will be transferred to a secure web page powered by our bill payment partner, Paymentus.

  • You will enter the payment information including the account number, credit card details and payment amount.
  • You will also be asked to confirm to pay a convenience fee.
  • Once all the information is entered, click on "Make Payment."
  • You will be provided with a confirmation number if the transaction is successful

Pay Your Bill

2. By telephone payment: Dial 1-855-288-7907 and you will be linked to a secure automated telephone payment system, powered by our bill payment partner, Paymentus.

  • You will enter the payment information including the account number, credit card details and payment amount.
  • You will be prompted to confirm that you have agreed to pay a convenience fee.
  • Then you will be provided with a confirmation number if the transaction is successful.

What do I need to use this Service?

  • Your Michigan City Department of Water Works account number located at the top of your bill
  • The balance owed on your bill
  • Your credit card or check routing information
  • Valid E-mail address for confirmation receipt (Online Payment Only)

How do I access this Service?

  • Call toll free 1-855-288-7907 or
  • Click on the “Pay Your Bill” link to go to a secure third party website at Paymentus Corporation.

Why is there a Service Fee?

  • Paymentus charges a fee to use their service.
  • The fee covers payment handling and processing charges.

Is Michigan City Department of Water Works getting any part of the Fee?

  • Michigan City Department of Water Works does not receive any part of the service fee.
  • Paymentus is an independent company providing a service for Michigan City Department of Water Works.
  • You will be provided with a confirmation number if the transaction is successful.

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