Department of Water Works

The Department of Water Works provides thousands of gallons of fresh, clean water each day to residents and businesses in Michigan City. Water supplied by the Department of Water Works exceeds existing and proposed water quality standards established by the United States Environmental Protection Agency and the Indiana Water Pollution Control Board.
Click to view our most recent Water Quality Report

Should you have any question or concerns about the quality of your tap water you may contact our Water Filtration Plant 24 hours a day, seven days a week at (219) 872-4430.

Payment Options:

ATTENTION – ONLINE BILLING PORTAL OPTIONS AVAILABLE

Effective immediately, the Department of Water Works has two Online Billing portals available for our customers to use. We are still making Paymentus available to our customers to use to pay their bills. Additionally, we are excited to be able to provide you, our customers, greater access to your account information and additional options to pay your bills with our new Online Billing portal provider, Invoice Cloud. You can also pay your bills by calling the Invoice Cloud automated phone service at 844-954-0420. Fees will apply with payments in either system, but access to your account information in Invoice Cloud is free. If you were previously signed up for our Auto-Pay option, you do not have to sign up for Auto Pay in Invoice Cloud.

In addition to the new Online Billing portal, the Department has updated our billing system. This updated system improves the Department’s ability to effectively manage our customer accounts.

Again, we thank you for your patience through this transition. If you have any questions, please call our Billing Office at (219)874-3228.

Contact Us

Emergency Water Quality Inquiries
Please call our Department of Water Works Filtration Plant at (219) 872-4430.
Answered 24 hours daily

Non-Emergency Water Quality Inquiries
Please call (219) 872-6280 between the hours of 7:00 AM and 3:30 PM CST Monday through Friday, excluding holidays.

Billing and Service Initiation
Department of Water Works Main Office, 532 Franklin Square, Michigan City, Indiana 46360
Phone: (219) 874-3228 E-mail: customerservice@mcwaterdept.com Fax: (219) 874-1433
Hours: 8:00 AM - 4:30 PM, Monday-Friday

Construction Information
Department of Water Works Distribution Center, 701 Grand Avenue, Michigan City, IN 46360
Phone: (219) 874-6683 Fax: (219) 809-9958
Hours: 7:00 AM - 3:30 PM, Monday-Friday