Department of Water Works

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The Department of Water Works provides thousands of gallons of fresh, clean water each day to residents and businesses in Michigan City. Water supplied by the Department of Water Works exceeds existing and proposed water quality standards established by the United States Environmental Protection Agency and the Indiana Water Pollution Control Board.

Click here to view the 2021 Water Quality Report

Should you have any question or concerns about the quality of your tap water you may contact our Water Filtration Plant 24 hours a day, seven days a week at (219) 872-4430.

Payment Options:

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View & Pay Your Bill Online with InvoiceCloud

Fees Will Apply with Payments

Sign Up for Auto-Pay

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Click to download a printable .pdf

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ATTENTION – ONLINE BILLING PORTAL OPTION CHANGE

Effective July 22, 2021, the Department of Water Works will no longer have Paymentus available for online bill payment.  Please make all online bill payments using our new Online Billing Portal provider, Invoice Cloud.  We are excited to be able to provide you, our customers, greater access to your account information and additional options to pay your bills with our new provider.  You can also pay your bills by calling the Invoice Cloud automated phone service at 844-954-0420.  Fees will apply with payments, but access to your account information in Invoice Cloud is free.  If you were previously signed up for our Auto-Pay option, you do not have to sign up for Auto Pay in Invoice Cloud.

In addition to the new Online Billing portal, the Department has updated our billing system.  This updated system improves the Department’s ability to effectively manage our customer accounts.  

Again, we thank you for your patience through this transition.  If you have any questions, please call our Billing Office at (219)874-3228.

Contact Us

Emergency Water Quality Inquiries
Please call our Department of Water Works Filtration Plant at (219) 872-4430.
Answered 24 hours daily

Non-Emergency Water Quality Inquiries
Please call (219) 872-6280 between the hours of 7:00 AM and 3:30 PM CST Monday through Friday, excluding holidays. 

Billing and Service Initiation
Department of Water Works Main Office, 532 Franklin Square, Michigan City, Indiana 46360
Phone: (219) 874-3228     E-mail:  customerservice@mcwaterdept.com      Fax: (219) 874-1433
Hours: 8:00 AM - 4:30 PM, Monday-Friday

Construction Information
Department of Water Works Distribution Center, 701 Grand Avenue, Michigan City, IN 46360
Phone: (219) 874-6683     Fax: (219) 809-9958
Hours: 7:00 AM - 3:30 PM, Monday-Friday

  1. Water Works

    Physical Address
    Main Office
    532 Franklin Street
    Michigan City, IN 46360

    Mailing Address
    PO Box 888
    Michigan City, IN 46361

    Phone: (219) 874-3228
    Fax: (219) 874-1433
    Emergency: (219) 872-4430

    Directory

  1. Distribution Center

    Physical Address
    701 Grand Avenue
    Michigan City, IN 46360

    Phone: (219) 874-6683
    Fax: (219) 809-9958

  1. Filtration Plant

    Physical Address
    111 Lake Shore Drive
    Michigan City, IN 46360

    Phone: (219) 872-4430
    Fax: (219) 873-9323
    Emergency: (219) 872-4430