Department of Water Works

Water Works Logo

The Department of Water Works provides thousands of gallons of fresh, clean water each day to residents and businesses in Michigan City. Water supplied by the Department of Water Works exceeds existing and proposed water quality standards established by the United States Environmental Protection Agency and the Indiana Water Pollution Control Board.

Click here to view the 2021 Water Quality Report

Should you have any question or concerns about the quality of your tap water you may contact our Water Filtration Plant 24 hours a day, seven days a week at (219) 872-4430.

Payment Options:

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View & Pay Your Bill Online with InvoiceCloud

Fees Will Apply with Payments

INVOICE CLOUD ONLINE BILLING PORTAL

Customers interested in making on-line payments, please use our Online Billing Portal provider, Invoice Cloud.  We are excited to be able to provide you, our customers, greater access to your account information and additional options to pay your bills with this provider.  You can also pay your bills by calling the Invoice Cloud automated phone service at 844-954-0420.  Fees will apply with payments, but access to your account information in Invoice Cloud is free.  If you have previously signed up for our Auto-Pay option, you do not have to sign up for Auto Pay in Invoice Cloud.

If you have any questions, please call our Billing Office at (219)874-3228.

NEW WATER RATES EFFECTIVE JULY 1, 2022

On March 15, 2022, Governor Eric Holcomb signed into law House Enrolled Act 1002-2022, repealing the Utility Receipts Tax.  This tax was built into most of the rates charged by the Department of Water Works.  The Department collected the tax through the rates charged, and then forwarded the amount collected to the State of Indiana.

As a result, the Department had filed new, lower, rates with the Indiana Utility Regulatory Commission.  These rates were approved at the end of June, and are effective for any bills generated as of July 1, 2022.  The Department will still collect sales tax for taxable customers.

The following links include the new rates, a copy of the bill stuffer being sent in the July and August bills, and a spreadsheet that will let you know how much you saved with the new rates.  Please contact our billing office at (219) 874-3228 with any questions.

NEW - Department of Water Works Rates Effective July 1, 2022

Notice - New Department of Water Works Rates Effective July 1, 2022

Complete Savings Spreadsheet for Repeal of Utility Receipts Tax

Contact Us

Emergency Water Quality Inquiries
Please call our Department of Water Works Filtration Plant at (219) 872-4430.
Answered 24 hours daily

Non-Emergency Water Quality Inquiries
Please call (219) 872-6280 between the hours of 7:00 AM and 3:30 PM CST Monday through Friday, excluding holidays. 

Billing and Service Initiation
Department of Water Works Main Office, 532 Franklin Square, Michigan City, Indiana 46360
Phone: (219) 874-3228     E-mail:  customerservice@mcwaterdept.com      Fax: (219) 874-1433
Hours: 8:00 AM - 4:30 PM, Monday-Friday

Construction Information
Department of Water Works Distribution Center, 701 Grand Avenue, Michigan City, IN 46360
Phone: (219) 874-6683     Fax: (219) 809-9958
Hours: 7:00 AM - 3:30 PM, Monday-Friday

  1. Water Works

    Physical Address
    Main Office
    532 Franklin Street
    Michigan City, IN 46360

    Mailing Address
    PO Box 888
    Michigan City, IN 46361

    Fax: (219) 874-1433
    Emergency: (219) 872-4430


  1. Distribution Center

    Physical Address
    701 Grand Avenue
    Michigan City, IN 46360

    Fax: (219) 809-9958

  1. Filtration Plant

    Physical Address
    111 Lake Shore Drive
    Michigan City, IN 46360

    Fax: (219) 873-9323
    Emergency: (219) 872-4430